Shipping Policy

Thank you for choosing Hybrid Sales Direct PTY LTD. We aim to provide reliable and timely delivery of your orders. However, due to the nature of road logistics and potential unforeseen events, we ask that you allow for some flexibility with delivery times. Below is our shipping policy outlining our general practices and what you can expect regarding shipping and delivery.

Prices are subject to change without notice. Deliveries will be completed within 14 days from order confirmation. 

Shipping Estimates

We provide estimated shipping times at checkout based on your delivery location and the shipping method selected. These estimates are based on the best available information and are designed to give you an approximate timeframe for when you can expect your order to arrive.

Potential Delays

While we strive to meet or exceed these shipping estimates, there may be occasions where delays occur. These delays can be caused by factors beyond our control, including:

• Adverse weather conditions.
• Road closures or traffic disruptions.
• Carrier-related issues.
• Unexpected events such as natural disasters, strikes, or accidents.

Due to these possibilities, we kindly ask that you allow an additional 5 business days beyond your expected delivery timeframe to accommodate any delays. If your order has not arrived after this additional time, please contact our customer service team for assistance.

Tracking Your Order

Once your order has shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor your shipment's progress and estimated delivery date. Please note that tracking information may not always be updated in real time, especially in the early stages of shipment.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery location, the weight of your order, and the shipping method selected. We offer various shipping options to suit your needs standard delivery fee is charged under the assumption your delivery address has loading and unloading facilities. Additional costs may be charged if delivery site does not have unloading facilities. 

Shipping Restrictions

At this time, we only ship to addresses within Australia. We do not ship to P.O. boxes or APO/FPO addresses. If you are unsure whether we can ship to your location, please contact our customer service team before placing your order.

Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us immediately at [contact information]. We will work with you to resolve the issue and, if necessary, arrange for a replacement or refund.

Contact Us

If you have any questions or concerns about our shipping policy or need assistance with an order, please contact our customer service team at office@hybridsalesdirect.com.au. We are here to help and ensure that your experience with Hybrid Sales Direct PTY LTD is as smooth as possible.